frequently asked questions

do i need an app to access the pet profile?

No. Just scan the tag with any smartphone to access your pet’s profile. No app or account needed.

what happens if the tag gets lost or damaged?

We offer a lifetime replacement guarantee. Just contact us for a free replacement.

is the tag safe for all pets?

Yes. The slide-on tag is silent, snag-free, and safe for active dogs and cats of all sizes.

what information can i store on the profile?

You can include your pet’s name, photo, emergency contacts, medical history, allergies, vaccination records, vet info, and custom notes.

does it work internationally?

Yes. Anyone with internet and a smartphone can access the profile, anywhere in the world.

still have questions?

If you didn’t find what you’re looking for in our FAQs,
our care team is just a message away.

contact us

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